IHAH POLICIES REGARDING COVID-19

Due to the rising numbers in Covid cases and in order to reduce the number of clients in our building at one time, we have decided to return to modified curbside service until further notice. This will begin Monday, January 3, 2022, at 8:00am. Please make sure to bring your cellphone with you. 

1.  FOR IN CLINIC (REGULAR) SERVICE – In order to provide social distancing for our clients, we are requiring that all clients check in from the parking lot and wait in their car with their pets. Please do not enter our building without being escorted by a team member. Please give us a call (301) 292-1150 to check in.
   • Limit to one client per patient family inside the building.
   • A technician will retrieve you and your pet(s) from the car and escort you directly to an exam room (masks are required) or you may stay in the car for the entirety of the appointment and a doctor will give you a call once the exam is complete.
   • If you arrive more than 10 minutes after your appointment time, you may be asked to reschedule.
2. Drop-Off appointments 
   • All forms must be completed 24 hours prior to your appointment. If not, the system will cancel your appointment.
   • Drop-off times are between 8-8:30am.
   • We will review your form and check you in from the parking lot.
   • A member of our team will meet you at your car to retrieve your pet(s).
3. Medication Refills- request medication refills here or submit your request through our Pet Page Mobile App.    Prescription refill requests require at least 24 hours notice. Any requests made with less than 24 hours will be considered "urgent" requests and will be assessed an Urgent refill fee.  You can pay for your medications ahead of time via phone or online. When you arrive, please call from your car, and a member of our team will run the medication out to you.
4. Please do not visit our hospital if you are experiencing ANY symptoms of illness. We want to continue to provide excellent care for your precious pets, and in order to do so, we need to stay healthy. We work very closely with each other and your pets. Illnesses can spread easily in this environment.
5. If your pet is sick or needs immediate attention and you are not well or have been around others who are not well, please call the clinic and inform us so we can determine how best to safely help your pet.
6. Please be patient while we schedule appointments, during our check in/out procedures, and while waiting for an exam room. Taking the necessary precautions between clients and patients will require more time. We will be adjusting our scheduling accordingly.

If you have any questions about your visit or your pet, we are always available to answer your questions. We sincerely apologize for the inconvenience. We appreciate your understanding and cooperation. It is because we care so much about our entire IHAH family that we are taking this so seriously and making no exceptions.