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Please call us when you get to our facility so we can check your pet in or help you. All communication will be done via phone.
- OUT-PATIENT APPOINTMENTS - please remain in your car and we (Dr and Technician) will call you on the phone number you provided. A team member will retrieve and return your pet from the car.
- ADMITTING APPOINTMENTS - (Surgery, Grooming, Exam, Boarding) - the receptionist will need to double check information before you leave. A team member will retrieve your pet from the car. All forms must be completed 24 hours prior to your appointment or your appointment will be cancelled.
- PICK UP ONLY - (Meds or Pets) - please call us and we will bring it out to you.
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We understand families want to be supportive of their pets but, please limit the number of people accompanying your pet to the hospital.
- In order to keep our staff safe, the bathroom will be reserved for the use of our employees only. Until further notice, there will be no use by clients of our team’s bathroom. There will be no exceptions. We are very sorry for this inconvenience.
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PLEASE DO NOT ENTER OUR BUILDING. If you need assistance, please give us a call (301) 292-1150.
2. TELEMEDICINE OPTION – Digital Visits are completed via our Televet APP (link for download above).
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Telemedicine is available to our existing clients and patients that we have seen in the last 12 months.
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Telemedicine is not indicated for life threatening emergencies, situations where blood work, radiographs or a full physical exam are required. Telemedicine is indicated for "minor" problems like ear infections, some skin infections, small lacerations, uncomplicated urinary tract infections, etc.
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Download the APP, create an account and request an appointment. Telemedicine Appointments are 20 minutes long.
3. Please do not visit our hospital if you are experiencing ANY symptoms of illness.
4. Please do NOT visit the clinic within 2 weeks of ANY travel without giving us prior notification so we can determine if it is safe to visit.
